Lost video download and shot science analysis
in progress
J
Josh Zee
I have a yearly subscription and after recording offline I can no longer download videos or get shot science analysis.
P
P. K. Chan
Status update
. We have received some anecdotal evidence that the following may help:- Under HomeCourt Settings › Advanced, toggle “Record audio in new workouts” OFF; AND
- Under HomeCourt Settings › Permissions, toggle “Microphone” access OFF.
This may be helpful anyone who have encountered the lost video issue in the past, though we have not been able to confirm that this workaround works. Please give this a try and let us know here whether it works for you or not!
Josh Zee Andri Khusahry Travis Price destine albert Josh Landman Domz Broz Dominic Broomes Hannah Chen Valentes Rocks Nathaniel zhu Yi Wang Traijan Sain Eli Fitzgerald Dayvd Abrm Daniel Eliasian
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P. K. Chan
Merged in a post:
Video won’t load
X
Xavier
Loading circle plays continuously
J
Joseph Mendezona
This just happened to me… video is black after 300/500 shots and cannot be played. Although the shot chart shows 500 shots :(
I also noticed the audio out of sync while reviewing another auto clipped video
J
Joseph Mendezona
@{61aeb742345bb049f4297466|full_name}: update - this is still happening even after turning off microphone access. Now seeing grey video screen that cannot be played, also saying shot science cannot be processed
P
P. K. Chan
Merged in a post:
Why I can’t watch the video
Bill Bill Bill
I can’t watch the video
Colin
Bill Bill Bill To confirm is the device that recorded the workout connected to the internet?
Bill Bill Bill
Colin: hi yes always connected
Colin
Bill Bill Bill: Unfortunately this may be an iOS bug that we are aware of that may happen from time to time. Please let us know if this continues to happen in your profile.
P
P. K. Chan
Merged in a post:
Video can't b played back
..
I did an 8 minute video for free throw shooting and once i had completed it i looked back on my profile and the video is just a grey screen and has no shot analysis on there. I did another video after that was 10 mins and it worked fine but my other video won't show. How do i fix this??
P
P. K. Chan
Status update
. We have received some anecdotal evidence that the following may help:- Under HomeCourt Settings › Advanced, toggle “Record audio in new workouts” OFF; AND
- Under HomeCourt Settings › Permissions, toggle “Microphone” access OFF.
This may be helpful anyone who have encountered the lost video issue in the past, though we have not been able to confirm that this workaround works. Please give this a try and let us know here whether it works for you or not!
Josh Zee Andri Khusahry Travis Price destine albert Josh Landman Domz Broz Dominic Broomes Hannah Chen Valentes Rocks Nathaniel zhu Yi Wang Traijan Sain Eli Fitzgerald Dayvd Abrm Daniel Eliasian
Andri Khusahry
One of my shooting workouts today doesn’t show the video, though the shot charts for all 3 participants show, none of the clips and workout video show past the first minute. The other workouts today seem to show. This isn’t the first time I’ve experienced it either, though this one was quite important as the video was for the clients. The profile https://homecourt.app/profile?pid=159300756
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P. K. Chan
Merged in a post:
My workout wont show
Travis Price
My workouts wont show its just a gray screen and its just loading
Colin
Travis Price Can you share with us your profile link (Profile, ..., Share Profile) and let us know the time and date of the workout in question? To confirm is your device connected to the internet?
Travis Price
Colin: https://homecourt.app/profile?pid=707320039 and yeah im connected to the internet and my workouts today and april 11
Colin
Travis Price: Thanks please let us look into this and get back to you!
Travis Price
Colin: Actually im not connected to the internet
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