HomeCourt+ not showing up on profile | Voters

HomeCourt+ not showing up on profile

complete

Mike

I am a HomeCourt+ subscriber and the subscription is only showing up on the main account and 1 out of 2 other profiles. How do you activate the subscription for the other profile in the account?

August 20, 2021

P. K. Chan

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complete

Hi Mike, would you please update to the latest version of HomeCourt, switch to your family profile and see whether you are able see the subscription now?

If this still doesn't work, please try to delete the HomeCourt app, re-install HomeCourt from the App Store, sign back in to your account and try again.

P. K. Chan

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in progress

Thank you for letting us know, Mike. We will continue to investigate and get back to you once this is fixed. Our apologies that this is still an issue for you.

P. K. Chan

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complete

Mike, the issue should be resolved now. Would you please check whether both of your family profiles have access to the paid HomeCourt+ membership now?

Mike

P. K. Chan: I am still seeing the issue on my side

Mike

P. K. Chan: https://homecourt.app/profile?pid=525420370

P. K. Chan

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in progress

P. K. Chan

Mike Are you still encountering this issue? If so, would you please share with us your HomeCourt profile link so that we may further investigate? You can copy your HomeCourt profile link by going to your Profile and tapping Share Profile at the top right … menu.

Mike

P. K. Chan: profile info- https://homecourt.app/profile?pid=525420370

P. K. Chan

Mike: Thank you. I can observe the issue you have reported. Let me follow up with our team to fix this.

Mike

P. K. Chan: great thanks!

Mike

Colin any updates on this issue.

Colin

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under review

Colin

Mike Please let us look into this!

Mike

Colin: Great Thank you.