Double Billing | Voters

Double Billing

complete

Brad Gilvear

Hi there,
I think I am being double billed as I am charged the monthly fee and last week I was charged an annual subscription.
Thank you for looking into this,
Brad

October 10, 2020

P. K. Chan

marked this post as

complete

P. K. Chan

marked this post as

under review

We need more information in order to help you resolve your billing issue. Would you please send the following to us by email at

support

homecourt

dot

Screenshots of the payment receipt emails from the App Store showing your subscription charges from the App Store.
Your HomeCourt profile link – you can copy your HomeCourt profile link by going to your Profile and tapping the Share Profile button at the top right menu.

Brad Gilvear

P. K. Chan: Thanks P.K.
Here is my profile link.
https://homecourt.app/profile?pid=714977311
I have 3 profiles attached to my account. One for myself and one for each of my two daughter. Looking at the billing now, I can see that the yearly charge was made to my daughters account. She recently downloaded the app and I shared her profile link with her so that she could use her device to do her workouts.
It looks like it charged her a yearly account to do that. Surely, this isn’t how I should be billed so my daughter can use her profile on my device and her own?

P. K. Chan

Brad Gilvear: Thank you for sharing your profile link.
I can confirm that your account is on HomeCourt Monthly subscription.  And you are correct that you can share your HomeCourt subscription with up to three other family members, so there should be no need for your daughter to sign up for a separately HomeCourt Yearly subscription.
I am glad that you have figured out that the separate subscription is on your daughter’s account.  Please follow the directions in this other post to cancel your daughter’s HomeCourt subscription directly at App Store.