App crashed after workout didn’t save video
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P. K. Chan
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There seems to be 2 issues reported here:
- Crash while tagging people in a workout – I'm sorry to hear this, but this can be an intermittent issue. Does it work when you try to tag your players again in the same workout?
- Download workout videos – yes, downloading a long workout video can take a long time and sometimes you may need to do it more than once in order to work.
Here are some tips on saving workout videos:
a. Before you do that, please check that your device has sufficient free storage to save your video if it is a long workout. If your device doesn't have enough storage space, the download can fail.
b. If downloading video is still consistently failing, please try to go to your Profile › Settings › Advanced and toggle on "Save videos to Photos". This way, your workout video's raw footage will automatically be saved to your Photos app (but without the HomeCourt overlay).
Hope the above helps!
James Jeffrey
P. K. Chan: none of that helped. All fixes after the fact. You guys need to create a better way that download large videos.